Definition of personal information

Personal information is information about an individual, such as name, date of birth, gender, telephone number, e-mail address, occupation, work place, etc. that can identify a specific individual.

Collection and use of personal information

The hotel collects and uses personal information only within the scope of the following purposes.
The collection and use of personal information by our company is due to the voluntary provision of the customer, and if the customer provides the personal information, the customer permits us to use the personal information in accordance with this policy. Suppose.

・ Business required for reservation and accommodation
・ Providing information that is useful and necessary for customers, such as hotel information
・ Inquiries, confirmations, and opinions gathered from the hotel to improve services necessary for business execution
・ Responding to various inquiries

Provision of personal information to a third party

The hotel will not disclose or provide personal information to a third party without the prior consent of the person, unless there is a legitimate reason such as when required by law.

Management of personal information

In order to prevent leakage, loss, damage, etc. of personal information, the hotel appoints a personal information protection manager, strives for sufficient safety protection, and keeps personal information accurate and up-to-date. We will properly manage the personal information we receive.

Inquiry, correction or deletion of information content

If the customer wishes to inquire, correct or delete the personal information provided to the hotel, the hotel will promptly respond within a reasonable range after confirming the identity of the customer.

Privacy Opinions / Complaints / Oppositions

If you believe that you are not following this policy posted on this website, please contact us.

cancellation policy

The cancellation fee will be charged as follows.
・No-show：100% of room rate
・On the day：100% of room rate
・The day before：50% of room rate
・From 2 days ago：30% of room rate
・From 3 days ago：20% of room rate
・Up to 4 days ago：0% of room rate